How do I choose the correct book?
Check the title, ISBN where provided, edition, language, format, and contents of any bundle. A handbook and a code book may not be the same publication. If a detail or the condition of a book is unclear, contact us before ordering.
Where do you ship, and is shipping free?
We currently ship within the United States. Standard U.S. shipping is free with no minimum order value. We do not currently offer international delivery through the website. See our Shipping Policy.
How long will delivery take?
Orders are normally processed in 1–2 business days. Standard transit is generally 3–8 business days after dispatch, making the combined estimate about 4–10 business days. Business days exclude weekends and U.S. public holidays. Estimates are not guaranteed arrival dates; please contact us before ordering for a time-sensitive delivery.
Will I receive tracking?
When tracking is available, it is emailed after dispatch to the address used at checkout. Check your spam folder and contact us if an expected shipping update is missing or tracking is not progressing.
Which payment methods can I use?
Checkout displays the payment methods available for your order. WooPayments supports card payments and enabled wallets or instalment services, subject to your device, location, and the provider’s eligibility rules. Review the total and any provider terms before paying.
What currency and tax will I pay?
The store’s base currency is U.S. dollars. Review the currency and final total at checkout. The current book catalogue is configured without sales tax; any tax charged on an order is shown before payment. This describes checkout pricing, not a legal determination about a purchaser’s tax obligations.
Can I cancel or change an order?
Contact us immediately with your order number and the requested change. We will try to help before dispatch, but changes cannot be guaranteed after fulfilment starts. If we cannot dispatch within the stated period, we will explain your options to wait or cancel the unshipped items for a refund.
What if a book is damaged, wrong, or missing?
Contact us with your order number and details of the problem. Keep the item and packaging, and send photographs if available. Please get return instructions before mailing anything back. See our Refund Policy for assistance.
Can I return a book if I change my mind?
Request a return within 30 days after delivery. Change-of-mind returns must be unused, unmarked, undamaged, and complete; the customer pays return postage. Shelfcove covers required return postage for damaged, defective, or incorrect items. There is no restocking fee. Approved refunds are issued within 5 business days after inspection; your payment provider may take additional time to post them. Read the full Refund Policy and contact us before sending a return.
Do I need an account?
No. Guest checkout is available. You can also create an account to view your orders and manage your details. See our Privacy Policy for information about account and order data.
How can I contact Shelfcove?
Email Support@shelfcove.com, call +1 (408) 268-0485, or use our contact page. Support hours are Monday to Friday, 9:00am–5:00pm Pacific Time. Include your order number when relevant, but do not email card numbers, card security codes, or passwords.