Last updated: October 6, 2026
This policy explains shipping for physical books ordered from Shelfcove. For returns or refunds after delivery, see our Refund Policy.
Where we ship and what shipping costs
We currently accept orders for delivery within the United States. Standard U.S. shipping is free, with no minimum order value. We do not currently offer international shipping through this website. Available delivery options and the final order total are shown before you place your order.
Processing and estimated delivery
- Processing: orders are normally prepared for dispatch within 1–2 business days.
- Transit: standard delivery is generally 3–8 business days after dispatch.
- Combined estimate: normally about 4–10 business days from ordering, allowing for both processing and transit.
Business days are Monday through Friday, excluding U.S. public holidays. These are estimates, not guaranteed arrival dates. Carrier disruptions, weather, holidays, or an address problem may affect delivery. If you need a book by a particular date, contact us before ordering.
Shipping updates and tracking
Shipping updates are sent to the email address provided at checkout. When tracking is available, we send the tracking details after dispatch. Tracking may not update immediately after a label is created. Check your spam folder and contact us if you have not received an expected shipping update or the tracking has stopped progressing.
If dispatch is delayed
If we cannot dispatch your order within the stated processing period, we will notify you, explain the delay, and provide a revised dispatch estimate when available. You may choose to wait or cancel the unshipped items for a full, prompt refund. Where your agreement to a delay is required, we will obtain it; if we cannot fulfil the order or obtain the required agreement, we will cancel the affected items and refund the amount paid for them.
Addresses and delivery questions
Please check your complete delivery address before ordering, including any apartment or unit number. Contact us immediately if a correction is needed. We will try to update an order before dispatch, but changes cannot be guaranteed once fulfilment has begun.
For a P.O. box, military address, remote location, or a delivery requirement not clearly covered at checkout, contact us before ordering so that we can confirm whether the available service meets your needs.
Missing, damaged, or incorrect deliveries
If a parcel is late, marked delivered but cannot be found, damaged, or contains the wrong item, contact us with your order number and any available tracking details. Check with household members, your building’s delivery area, and the carrier when appropriate. Keep the book and packaging, and provide photographs of damage or an incorrect item if you can.
We will investigate with the relevant fulfilment or delivery service and explain the available resolution. You do not need to resolve a delivery problem with the carrier alone. This policy does not remove any rights you have under applicable consumer law.
Contact Shelfcove
Email: Support@shelfcove.com
Phone: +1 (408) 268-0485
Support hours: Monday to Friday, 9:00am–5:00pm Pacific Time.
Business correspondence: 18460 Almaden Expy, San Jose, CA 95118, United States.
Please contact us for return instructions before sending a parcel to any address.