Last updated: October 6, 2026
We want you to receive the books you ordered in the condition described. This policy covers physical books purchased directly from Shelfcove. Mandatory consumer rights remain unaffected.
Return requests within 30 days
Contact us within 30 calendar days after delivery to request a change-of-mind return. The book must be unused, unmarked, undamaged, and in the condition received. A set or bundle must be complete, including supplied accessories and packaging. These condition requirements do not prevent a claim for an item that arrived damaged, defective, incorrect, or not as described.
How to request a return
- Email Support@shelfcove.com with your order number, the item, and the reason for the request.
- For damage or an incorrect item, include photographs if available and retain the packaging.
- We will review the request and provide return instructions and the appropriate return address. Do not send a return to the business address without these instructions.
- Package the item securely and keep proof of postage and any tracking information.
Return postage and fees
For an eligible change-of-mind return, the customer pays return postage. For a damaged, defective, incorrect, or not-as-described item supplied by us, Shelfcove covers reasonable required return postage and will provide instructions before you send it. There is no restocking fee. Standard outbound U.S. shipping is free, and we do not deduct an undisclosed outbound shipping charge from an approved refund.
Refunds
After receiving and inspecting a return, we will notify you of the decision and reasons. For an approved return, we issue the refund to the original payment method within 5 business days after inspection. Your payment provider may need additional time to post it. If an instalment provider was used, it applies the refund to your payment plan under its own process.
The refund is based on the amount actually paid for the returned item, taking account of discounts and any tax charged. We will explain any proposed adjustment before processing it; your statutory rights remain unaffected. If a refund has not appeared, contact us for confirmation and check with your payment provider.
Exchanges, sets, and sale items
Contact us about an exchange or replacement. Availability must be confirmed before we promise a replacement. Sale books follow the same return rules unless a lawful exception was clearly disclosed before purchase; a sale label alone does not make an item non-returnable. For a problem with one book in a bundle, contact us so we can agree an appropriate resolution without unnecessarily returning unaffected items.
Cancellations and delivery problems
Request cancellation as soon as possible. We will try to stop an order before dispatch, but cannot guarantee cancellation once fulfilment has begun. For delayed dispatch or a missing parcel, see our Shipping Policy. Where an order cannot be fulfilled or a required refund is due, we will refund promptly without requiring a return of goods you did not receive.
Your rights
The change-of-mind window does not shorten any rights concerning faulty, damaged, incorrect, or misdescribed goods under applicable law. Please report problems promptly so that we can investigate and help.
Contact
Email: Support@shelfcove.com
Phone: +1 (408) 268-0485
Support hours: Monday to Friday, 9:00am–5:00pm Pacific Time.